Refund Policy

ICR Publications Ltd is committed to ensuring transparency, fairness, and satisfaction for authors submitting articles for publication. As part of this commitment, we have established the following policy regarding Article Processing Charges (APCs) refunds:

Refund Eligibility:

  • Authors may be eligible for an APC refund under the following circumstances:
    • Payment duplication: In cases where the same article has been inadvertently processed and paid for more than once.
    • Payment made for an article that was not considered for publication due to reasons not attributable to the author (e.g., journal closure, administrative errors).
    • Any overpayment or billing discrepancies that are validated and confirmed by our administrative team.

Non-Refundable Situations:

  • APCs are generally non-refundable in cases where the article has undergone substantial editorial processing, and peer review, and is deemed ready for publication or has already been published.
  • Refunds will not be granted based on changes in the author's circumstances, decisions to withdraw an article voluntarily, or dissatisfaction with the editorial or peer review process.

Refund Request Process:

  • Authors seeking an APC refund must submit a formal refund request by filling out this refund form.
  • The refund request should include the manuscript ID or reference number, details of the payment, the reason for the refund, and any supporting documentation.
  • All refund requests will be reviewed by our administrative team, and decisions will be made based on the eligibility criteria mentioned above.

Processing Time:

  • Upon receipt of a refund request, our team will aim to process and respond to the author within a reasonable timeframe.
  • The processing time for refunds may vary depending on the complexity of the case and the payment method used for the APC. Such as PayPal, 30 days; banking; and debit and credit cards, 90 days.

Policy Updates:

  • The Journal of Intercultural Communication reserves the right to update or modify this APC refund policy at any time. Any changes made will be posted on our website and will be effective immediately.

Contact Information:

  • For any inquiries or clarification regarding APC refunds, authors can contact our editorial office at [publications@icrp.org.uk].

This APC refund policy is effective as of June 2022 and applies to all APCs paid for open access and article processing charges to the Journal of Intercultural Communication.